Zenith Bank Completes IT Upgrade, Promises Enhanced Customer Experience

Zenith Bank Plc has successfully concluded its major upgrade of Information Technology (IT) infrastructure, aiming to elevate customer service and overall experience.

In an official statement, the Group Managing Director and CEO of Zenith Bank, Dame Dr. Adaora Umeoji, expressed her heartfelt thanks to the bank's customers for their patience and support during the transition to a more advanced system. She highlighted that this comprehensive upgrade will better position Zenith Bank to provide exceptional services and memorable interactions across all customer touchpoints. Dame Adaora emphasized that the bank now possesses one of the most sophisticated technological frameworks within the Nigerian banking industry, setting a new standard for service delivery.

Zenith Bank has consistently distinguished itself in Nigeria’s financial sector through its superior service offerings, exceptional customer experiences, and solid financial performance. The bank is a leader in digital innovation, introducing a variety of products, solutions, and alternative channels that ensure convenience, speed, and security for transactions.

The bank’s outstanding performance has earned it numerous accolades, including being recognized as Nigeria’s Number One Bank by Tier-1 Capital for the 15th consecutive year in the 2024 Top 1000 World Banks Ranking by The Banker Magazine. Additionally, Zenith Bank has been honored as the Bank of the Year (Nigeria) in The Banker’s awards for 2020 and 2022, and named the Most Sustainable Bank in Nigeria for 2023 and 2024 by the International Banker Banking Awards.